Terms & Conditions
The Terms & Conditions below apply to all bookings made with LAS ADVENTURE a trade mark of LATIN AMERICAN SECRETS S.A.C. The following terms and conditions (“booking conditions”) form the basis of your contract with LAS ADVENTURE. Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these terms and conditions and agree to them.
Except where expressly stated, these conditions only apply to trip arrangements booked by you with us and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to “holiday”, “booking”, “contract”, “package”, “tour” or “arrangements” mean such holiday arrangements unless otherwise stated.
In these booking conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them, as the context requires and “lead name” means the person who makes the booking. “We”, “us” and “our” means LAS ADVENTURE.
All bookings are subject to availability. Before a booking is taken, full details of your proposed trip will be advised to you. Once you have confirmed to us that you happy with the proposal, we will proceed to take payment and issue you with a booking confirmation. Please check that all names are the same as the relevant passport, that dates and timings and all other elements of your trip are correct. Where this is not done and there is an unreasonable delay in notifying any apparent discrepancies in the confirmed arrangements, you will be responsible for any additional charges that may arise as a result of alterations that have to be made to the booking.
A binding contract between us and you (the lead name on the booking) is only formed when we issue our booking confirmation (by email or post) after having received payment from you, in cleared funds, of either the required deposit or the full price of your holiday (depending on when the booking is made relative to the intended departure date). By making the booking you accept that you have the authority to bind all members of your party to these terms and conditions of booking and you take responsibility as the lead name on the booking to make payment and to receive documentation on behalf of your party.
These conditions only apply to services in our programme and not to third party suppliers such airlines, coach/bus, train and cruices company. These are subject to their conditions imposed by them.
2. Making a booking
To make a booking, you must complete our booking form. This must be signed by the first named person on the booking (“party leader”). The party leader must be authorised to make the booking on the basis of these booking conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made. By signing the booking form, the party leader confirms that he/she is so authorised. The party leader is responsible for making all payments due to us. The party leader must be at least 18 when the booking is made.
The completed signed booking form must then be sent to us together with the payments referred to in clause 3 below.Subject to the availability of your chosen arrangements, we will confirm your holiday by issuing a confirmation invoice. This invoice will be sent to the party leader or your travel agent. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies (for which we are responsible) in any document within ten days of our sending it out (five days for tickets). We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so.
3. Price and Payment
We reserve the right to alter the prices of any trips shown on our website or set out in our written proposal to you at any time before you make a booking. You will be advised of the current price before your booking is confirmed. Prices quoted are USD prices based on daily currency exchange rates current at the time of quotation. Please note that all payments taken on debit or credit card will be taken in USD and so if you are a customer whose payment card is not denominated in USD, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. To avoid this we can accept payment in GBP and EUR by bank transfer and can specify the exact amount required for payment in the specified currency.
In order to confirm your chosen holiday, a deposit of 20% of the total tour cost must be paid in full (please note that depending on your chosen arrangements the required deposit may be different to these amounts. If it is we will advise you accordingly at the time of booking) must be paid at the time of booking. In addition some tours may require further interim payments.
The balance of the holiday cost must be received by us not less than 70 days prior to departure. If the booking is made less than 70 days before departure, the full price of the trip will be payable on booking. If, following the payment of a deposit at the time of booking, any balance remains unpaid within 70 days of the intended departure date, we reserve the right not to issue travel documentation and treat your booking as cancelled. In such circumstances cancellation charges will be applied as set out below. In the case of international payments you should ensure that the full invoice amount, is received by us after all bank charges have been levied.
Note: International flights are not included in our prices.
4. Travel Documents
Valid Passport: The Client must be in possession of a valid passport required for entry, departure and travel through each destination point along the itinerary of the tour, (passport must be valid 6 months past the return date), all visas, permits and certificates including vaccination certificates, insurance policies, required for the whole of the journey. The Client accepts full responsibility for obtaining all such documents, visas and permits prior to the start of the tour, and is solely responsible for any adverse consequences resulting from missing or defective documentation. Any information or advice given by the Company regarding visas, vaccinations, climate, clothing, baggage, special equipment, etc. is purely advisory, provided as a courtesy to the Client, and the Company is not responsible for any errors or omissions as to the information provided by third parties such as the appropriate governmental authorities.
Documents: To expedite the issuing of LAS ADVENTURE. travel documents please note that all tour related travel documents such as vouchers, itineraries and
invoices will be sent via email once full payment has been received by the Company. The Company reserves the right to impose an Administration Fee on those
Clients who wish to receive their travel documents by other means.
Trip Details: It is the Clients responsibility to visit the website or contact our Operations Team (Happiness Team) at least 72 hours prior to departure to ensure that the most current Trip Details are in their possession as minor changes may have been made since the tour documents were originally provided by the Company.
Visas: It is the Client's responsibility to check Visa requirements for each country of travel according to their nationality. The Visa requirements may change at any moment without prior notice and the Company is not responsible for informing the client about this.
5. Holiday Insurance
It is essential and a condition of booking with LAS ADVENTURE, that you take out a comprehensive travel insurance policy to cover you before, during and after your trip. We will not be responsible for any costs incurred by you or any member of your party before, during or after your trip as a consequence of inappropriate or insufficient travel insurance being purchased. Please provide the name and contact number of your insurance company (and policy number if applicable) on your booking form.
Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check alternative insurance policies.
6. Our Promotional Material
Our promotional material has been prepared with great diligence and care, all information at the time of going to press has been compiled as accurately as possible by our experts. However, there are times when some details may possibly change. We will endeavour to update our material as quickly as possible but the information supplied is only meant to be a guide in assisting you in deciding the best itinerary to suit your needs. However certain information such as weather conditions, train, bus, or coach journeys cannot be guaranteed. Therefore no responsibility or recourse can be accepted should changes occur, as the contract between us is based on your acceptance of the itinerary and not the promotional material.
7. Amendment and Cancellation by you
Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible but no less than 70 days before your departure. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee of $50 USD per person will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. A change of holiday dates will normally be treated as a cancellation of the original booking and rebooking in which case cancellation charges will apply. Changes may result in the recalculation of the holiday price where, for example, the basis on which the price of the original holiday was calculated has changed.
If you or any member of your party is prevented from travelling, the person(s) concerned may transfer their place to someone else (introduced by you) providing we are notified not less than 50 days before departure. Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of $50.00 must be paid before the transfer can be effected. Any overdue balance payment must also be received. For flight inclusive bookings, you must pay the charges levied by the airline concerned. As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight.
8. Amendment and Cancellation by us
The arrangements made for your holiday are made many months in advance and very occasionally we may need to make unforeseeable changes ourselves which
we reserve the right to do so at any time. These changes are usually caused by circumstances beyond our control such as climatic disturbance or a supplier
failure. Should this occur, you will be notified immediately or as soon as is reasonably possible of any such changes as appropriate. In this case you will
have the following options:
Acceptance of the altered holiday arrangements.
Transferring your booking to an alternative tour offer.
Cancel your holiday completely and receive a complete refund of all monies paid.
Should you wish to cancel, cancellation charges will be imposed. These are calculated from the day written or verbal notification is received by us or our authorised travel agent as a percentage of the total trip price per person cancelling, excluding any amendment charges and insurance premiums. The cancellation charges shown below are those which will apply to most trips. However, some suppliers have conditions which require the payment of higher or different charges (including the imposition of 100% cancellation charges well in advance of the normal balance due date) which you will have to pay in the event of cancellation. You will be advised at the time of booking if this is the case for your trip.
A). If you cancel at least 20 calendar days in advance, there is no cancellation fee too.
B). If you cancel between 19 and 10 calendar days in advance, you will be charged a 50% cancellation fee.
C). If you cancel within 9 calendar days in advance, you will be charged a 100% cancellation fee.
We strongly recommend that comprehensive travel insurance is taken out which includes cover against cancellation charges. Depending on the reason for the cancellation, you may be able to reclaim the cancellation charges (less any applicable excess) under the terms of your insurance policy. In the event of the cancellation of a booking where you are liable to pay to us cancellation charges in excess of the amount already paid to us at the time of cancellation, you cannot transfer or add these charges to another booking or use any amounts paid to us in relation to the cancelled booking by way of part payment for another booking. Part cancellation of a booking may result in additional costs being payable by the remaining members of your party.
10. If you have a complaint
If you have a complaint about any of the holiday arrangements booked with or through LAS ADVENTURE, you must tell the relevant supplier / Third Party Supplier straight away. You must also tell LAS ADVENTURE local representative or agent on site immediately (if available) or use our emergency contact telephone number with which you will be supplied before your departure. That number will put you in contact with one of our employees who will take all reasonable steps to help you. It is only if you do this that LAS ADVENTURE has the opportunity to put matters right on the spot. If you fail to do this, any right to compensation, which you may have, will be extinguished or reduced. If your contract is with a Third Party Supplier, as we act only as agent, we cannot accept any liability for the arrangements provided by that Third Party Supplier. Any assistance provided in resolving a complaint in relation to any booking of this type is provided on a goodwill basis and in our capacity as agent.
Airlines, railways, coach and shipping companies and other suppliers have their own booking conditions or conditions of carriage, and you will be bound by these as far as the relevant transport provider or supplier is concerned. Some of these conditions may limit or exclude liability on the part of the relevant transport provider or other supplier, and they are often also subject to various international conventions. Where relevant, copies of such conditions may be available for inspection at our offices, or at the offices of the relevant supplier.
12. Flights -Delays, Cancellation and Denied Boarding
Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to your departure. Please ask us for at least 72 hours before your outbound flight. You should take note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund. Where a flight is changed, delayed or cancelled or you are denied boarding of an aircraft for any other reason, you may be entitled to claim compensation from the airline under Regulation (EC) 261/2004. Full details are available at European airports and from airlines. You must lodge any claim for compensation under this Regulation directly with the relevant airline. We are not an air carrier and will have no liability to you in relation to the above Regulation. Please note that any refund you obtain under these Regulations does not give you an automatic right to obtain a refund or compensation from us. Your right to a refund and/or compensation are set out in section 7 above. If any payments to you are due from us, any payment made to you by the airline will be deducted.
13. Your Responsibility
You will be responsible for ensuring you have fully disclosed the condition of your health. We reserve the right to refuse any person deemed to be at risk or likely to cause a problem to other group members. If your behaviour or the behaviour of any member of your party during any element of your holiday is considered to be likely to cause distress, damage, annoyance or danger to any other client, property or any third party. We reserve the right to immediately terminate your holiday in order to protect the other group members. In such a situation we will not be liable to pay any compensation, refunds or costs incurred. We wish to draw to your attention that the laws of Peru are different from your home country and LAS ADVENTURE can not offer protection or assistance should the laws of Peru be broken. The use of drugs such as cocaine and cannabis are illegal and should any member of the group be discovered to be possession will immediately be asked to withdraw from the tour.
14. Our Responsibility
We accept full responsibility for ensuring the delivery of all parts of the itinerary for which you have entered a contract. We accept responsibility for the acts or omissions of our direct employees. Our service providers such as hotels, transport, agents and subcontractors will be contractually responsible for your care and safety whilst their services are being used. It will be a stipulation that all of these services carry public and personal liability insurance.
15. Personal Injury (whilst in our care)
We take pride in ensuring that every reasonable precaution has been made to ensure your safety throughout your time with us. However, bearing in mind the nature of the trips and activities to be taken it is not possible for us to guarantee that no accidents will occur. It is your responsibility and part of the booking conditions to ensure you have sufficient insurance to cover all eventualities. We will at all times have a contingency to deal with accidents but you must be aware that whilst travelling in some of the more remote areas no immediate medical facilities will be available. For this reason we insist as part of your travel insurance air rescue and repatriation are included.
16. Personal Injury (whilst not in our care)
If any client suffers personal injury including illness or death whilst out on any activity which is not directed by our guide, for example, during a free day, or your own travel arrangements, we accept no responsibility however we will do everything in our power to assist you with any arrangements that may need to be made.
17. Special Requests and Special Needs
Should you have any special requests that need to be brought to our attention, for example, dietary needs, repeat medication, special hotel facilities, etc? These issues should be brought to our attention during the itinerary building period. Once you have paid your deposit and entered into a contract with us we cannot guarantee that your requests will be met.
We endeavour to provide the highest levels of customer care and do have the facility for providing specially formulated tours to cover the disabled person’s needs. Without using this facility we cannot guarantee that the hotels and transport plus any tours will be able to provide facilities for the disabled traveller.
18. Luggage and Personal Effects
During times when services are provided by us, we take full responsibility for ensuring the safety of your luggage and personal effects providing you have taken all necessary precautions to help prevent loss, damage or theft. Our tour leader will be on hand to give advice on this issue. It is your responsibility to ensure that all items, especially items of high value, are fully covered by your insurance policy. We would advise against taking items of value or sentimental importance or any items that may attract unnecessary attention, for example, jewellery, watches, designer clothes etc.
19. Financial Security Form
LAS ADVENTURE Also Known as LATIN AMERICAN SECRETS SAC is a Tourism Ministry Accredited travel agency and registered as a limited company under the Ministries of the Peruvian tourism board. LAS ADVENTURE fully complies with the current European regulations regarding the protection of client’s money.
20. Guaranteed Departures
The Company guarantees selected departures at their discretion. The departure shall become guaranteed once there is one Client confirmed upon it. This guarantee of departure is still subject to force majeure situations, and the Company reserves the right to remove the guaranteed designation at anytime due to circumstances beyond reasonable control. The Company will not be held accountable for any indirect cost resulting to the client for this action.